Free events
Free events are free — nobody pays, so there is nothing to refund. Cancel a free registration any time from your registrations.
Event tickets
The organiser of each event sets its refund rules and issues ticket refunds. Selah processes the refund through Razorpay once the organiser approves it. Check an event's page before you buy.
If the organiser cancels the event
You're entitled to a full refund of what you paid, including fees. You'll be notified by email and in the app, and the organiser issues the refund from their dashboard.
If the event changes significantly
If the date, venue or format changes in a way that matters, ask the organiser for a refund if you can no longer attend.
How to request one
- Go to Dashboard → Registrations.
- Find the event and choose "Request a refund", adding a reason if you like.
- The organiser is notified and reviews your request; you'll be told when it's refunded.
If an organiser doesn't respond, or the event didn't happen as described, contact us and we'll help.
What you get back
A full refund returns the whole amount you paid, including the fees shown at checkout. Organisers can also issue a partial refund, which keeps your ticket valid.
Selah plans
- New paid plans come with a 30-day money-back guarantee on your first payment. Ask within 30 days for a full refund.
- You can cancel any time. You keep your plan's features until the end of the period you've paid for, and it won't renew.
- After the first 30 days, we don't refund partial months or the unused part of a yearly plan.
- If you were charged by mistake, charged twice, or couldn't use Selah because of a problem on our side, we'll refund you.
To request a plan refund, use the contact form with the email on your account. You can see your plan under Dashboard → Subscription.
When the money arrives
Refunds go back to the original payment method. After a refund is issued, it usually reaches you in:
| Method | Typical time | Notes |
|---|---|---|
| UPI | 1–3 business days | Credited to the same UPI account |
| Debit or credit card | 5–7 business days | May show as a credit on your next statement |
| Net banking and wallets | 5–7 business days | Depends on your bank or wallet |
Exact timing depends on your bank. If a refund hasn't arrived after 10 business days, contact us with its reference.
Chargebacks
Please contact us or the organiser before raising a chargeback with your bank — it's usually faster. Chargebacks on tickets that were used, or on refunds already issued, may lead to account suspension.
Changes to this policy
We'll post any changes here and update the date at the top. Purchases are covered by the policy in place when you bought.